Help Center

Help Center

Welcome to the Drapery Installation by Ricky Help Center. We're here to provide you with quick answers and support for anything related to your drapery, shades, and custom window treatments. Below you’ll find helpful information to guide you.

❓Frequently Asked Questions

Q: How long does it take to process an order?
A: Orders are typically processed within 1–3 business days, not including weekends or holidays.

Q: Do you offer custom curtain installation?
A: Yes! We specialize in made-to-measure drapery and professional installation. Contact us to schedule a consultation.

Q: Can I return custom-made products?
A: Custom orders are non-refundable unless damaged or defective. Please refer to our Return Policy for more details.

🚚Shipping Inquiries

We offer free domestic shipping within the U.S. on all orders. Once your order is shipped, you'll receive a tracking number via email. If you haven’t received a tracking update within 48 hours of confirmation, please contact us directly.

💬Installation Support

Need help with installation? Our expert team is happy to assist. We offer both virtual guidance and on-site services (availability depends on your location). To request support, please email or call us.

📦Returns & Exchanges

We accept returns on eligible non-custom items within 14 days of delivery. Items must be in unused, original condition. For more information, visit our Return Policy page or contact our support team.

📬Contact Us

Still have questions or need personalized help? We're just a message away:

We’re dedicated to making your experience as smooth as your drapery. Thank you for choosing Drapery Installation by Ricky.