FAQ

Frequently Asked Questions

Welcome to the Drapery Installation by Ricky FAQ section. Here you’ll find answers to the most common questions about our products, services, and policies.

❓1. Do you offer custom drapery design?

Yes, we specialize in custom-designed window treatments tailored to your space, taste, and needs.

❓2. What areas do you provide installation services to?

We serve Miami Lakes and surrounding areas. For out-of-region projects, contact us for availability.

❓3. How do I schedule a consultation?

Contact us via email or phone to schedule a free initial consultation at your convenience.

❓4. What is your turnaround time for custom orders?

Typical production and installation take 2–4 weeks depending on fabric selection and project scope.

❓5. Can I provide my own fabric?

Yes, we accept customer-supplied fabric if it meets our quality standards. Please contact us before ordering.

❓6. Do you provide free measurements?

Yes, we offer complimentary measurement services with consultation.

❓7. What is your return policy?

Custom-made products are non-refundable. Non-custom items may be returned within 14 days in original condition.

❓8. Do you offer motorized drapery options?

Absolutely! We install both remote-controlled and smart home-integrated motorized systems.

❓9. What types of window coverings do you offer?

We offer curtains, drapes, Roman shades, roller shades, blackout treatments, and more.

❓10. Are your products child and pet safe?

Yes, we prioritize safety and provide cordless and motorized solutions to minimize risks.

❓11. Can I change my order after confirmation?

Changes can be made within 24 hours after placing your order. Contact us immediately to request edits.

❓12. Do you provide fabric samples?

Yes, we can provide swatches to help you choose the perfect material for your space.

❓13. How much does installation cost?

Installation costs vary depending on the complexity of the project. Estimates are provided after consultation.

❓14. Do you install existing curtains or only your products?

We primarily install our custom products, but we may consider installing existing items depending on condition and hardware compatibility.

❓15. What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers.

❓16. Do you offer any warranties?

Yes, all custom installations include a one-year workmanship warranty. Product warranties vary by manufacturer.

❓17. Can I cancel an order?

You may cancel within 24 hours of order placement. After that, cancellations may not be possible for custom items.

❓18. How can I track my order?

You’ll receive a tracking number via email once your order is shipped. You can also visit our Track Order page.

❓19. How do I clean and maintain my drapes?

We recommend vacuuming with a soft brush and occasional professional dry cleaning, depending on the fabric.

❓20. Who do I contact for help or questions?

You can reach us anytime using the contact information below.

📬Contact Us

If your question isn't listed above, don’t hesitate to contact us. We’re always happy to help!